Guest Behaviour Change Because Of COVID
Guest Behaviour Change Because Of COVID
Level of consumer concern about germs while staying in hotel
Even with an anticipated increase in travel,
consumers are still extremely concerned about germs while staying in hotels
The power of partnership programmes
Given the COVID-19 pandemic, some hotel chains are partnering with companies in order to offer cleaning and disinfection in their location.
Consumers were asked if this type of hotel programme would impact their choice of hotels
68%
said they would more likely to choose such a hotel
4%
Said it would not be a factor in their choice
28%
said it would have no impact over their choice
4%
Said it would not be a factor in their choice
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Action steps for the hotels in post COVID world
Create a limited-touch environment
Create a limited-touch environment
Staff Training on Protocols
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